Monday, May 14, 2012

[REVIEW] Lens Village

This was my first time ordering from Lens Village, and I have to say I wasn't disappointed! I've heard good things about the store, so I decided to give it a try. That and they were the only store I could find that had the lenses that I wanted. My only complaint about it was that tracking never updated. Other than that I received my lenses in the same amount of days as other places I've ordered from.

I never had reason to contact the company, and getting my lenses was such an easy and pleasant process.

I wasn't expecting to receive lens cases with my order, but it was a pleasant surprise. I'm not sure why I thought I wouldn't get any cases, but I'm glad I did. I thought it was also cute that the cases matched the lenses I received. A pink case for pink lenses, and a blue case for blue lenses!

Inside the box were carefully wrapped vials.
I actually had trouble getting the bubble wrap opened. They were wrapped so securely, there's no way they could break in shipping, and they were perfectly cushioned for safe travels.

Shipping: 4/5
I give 4/5 because tracking never updated. There was no way for me to tell where my package was and around when I would get it, but shipping took within the time I expected. It arrived on time.

Packaging: 5/5
It was so securely wrapped and in a cute little box. I have absolutely no complaint about it at all! I couldn't really ask for better packaging.

Selection: 5/5
Lens Village was the only store that had the lenses that I wanted. There's a huge selection. Every lens I like and have on my wish list, they have.

Communication: N/A
I'd love to be able to review this, but I had no reason to contact the company, so I have nothing to review! I suppose that says good things about the company! I hope I'm correct in believing that if it was necessary to contact the company, they are kind and accommodating.

3 comments:

  1. contact i virtually imposible. I contacted them and its been 4--5 days, no reply.

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  2. I'm sorry to hear that. Perhaps try emailing them again? Post this review of the company, I contacted them for another reason and received a prompt reply! 

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  3. Hi Adrianne, I am Jessica, the marketing manager of LensVillage. We normally reply all of our customers mail in 24 hours and I'm sorry if you have not gotten reply from us. Would you mind to send us your inquiry to complaint@lensvillage.com that will reach me directly? I will try my best to assist you.

    ReplyDelete